How Can We Help?

Go to the OctoVoIP login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a secure reset link. The link expires after 24 hours. If you don't receive the email, check your spam folder or contact our support team via live chat.

Yes! OctoVoIP supports number porting from all major carriers. You can keep your existing business phone numbers when you switch. The porting process typically takes 7-14 business days, and your service continues uninterrupted during the transition. Our onboarding team handles the entire process for you.

OctoVoIP offers three plans: Starter, Professional, and Enterprise. The Starter plan includes essential cloud PBX features for small teams. Professional adds AI Receptionist, call analytics, and advanced integrations. Enterprise includes everything in Professional plus dedicated support, custom SLAs, and unlimited users. Visit our pricing page for a detailed feature comparison.

You can cancel your subscription at any time from your account settings under "Billing & Subscription." There are no cancellation fees or long-term contracts. Your service will remain active until the end of your current billing period. If you need help, our support team is available via live chat or email.

Yes, OctoVoIP is fully GDPR compliant. We offer Business Associate Agreements (BAAs), end-to-end encryption for all calls and messages, complete audit logging, and encrypted data storage (AES-256). Our healthcare solution is purpose-built for medical practices, clinics, and hospitals that need to protect patient information.

The Starter plan supports up to 10 users, the Professional plan supports up to 50 users, and the Enterprise plan offers unlimited users. Each user gets their own extension, voicemail, and access to the OctoVoIP dashboard. You can add or remove users at any time from your admin panel, and billing adjusts automatically.